Terms and Conditions

Last updated: March 2025

1. Introduction

Welcome to NETVEXA Ltd ("Company") and our product NETVEXA LOCAL ("Service"). By using our website, services, or products, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Company Terms (NETVEXA Ltd)

NETVEXA Ltd is a UK-registered company providing networking and cybersecurity solutions, including NETVEXA LOCAL.

2.1 General Disclaimer

All information provided by NETVEXA Ltd is for general use and does not constitute legal or technical advice.

2.2 Warranties & Returns

For physical products or services purchased through NETVEXA Ltd:

• Hardware may be covered by a manufacturer’s warranty (if applicable).
• Refunds for software or digital services (including NETVEXA LOCAL subscriptions) are issued at our discretion.
• To request a refund or replacement, please contact our support team.

3. NETVEXA LOCAL - Product-Specific Terms

3.1 Custom Software & Open-Source Components

NETVEXA LOCAL may integrate open-source software licensed under various open-source licenses. However, NETVEXA Ltd is not selling open-source software. We provide a custom-built solution that includes configuration, automation, and support services.

Users remain responsible for complying with the original open-source licenses where applicable.

3.2 Acceptable Use Policy

By using NETVEXA LOCAL, you agree **not** to:

• Engage in illegal activities, including fraud or hacking.
• Distribute malware, spam, or harmful content.
• Violate copyright laws or share unauthorized content.
• Use the service to bypass geo-restrictions unlawfully.

3.3 Fair Usage Policy

NETVEXA LOCAL enforces a **Fair Usage Policy (FUP)** to ensure quality service for all users. We may **limit bandwidth, restrict access, or suspend service** if usage exceeds reasonable limits.

3.4 Service Availability

We strive to provide 99.9% uptime for NETVEXA LOCAL, but we do not guarantee uninterrupted service. Scheduled maintenance and unforeseen outages may occur.

3.5 Subscription & Billing

By subscribing to NETVEXA LOCAL, you agree to the payment terms presented at checkout. Subscription fees are non-refundable unless otherwise stated.

Discounts & Promotions: From time to time, NETVEXA Ltd may offer limited-time discounts, promotions, or special pricing. These offers are subject to change or cancellation at any time and may be restricted by eligibility criteria, such as new customers only or specific subscription durations. Discounted prices apply only for the duration specified and revert to standard pricing thereafter, unless stated otherwise.

Please note that discounted offers (e.g., a reduced rate for a 12-month subscription) apply only to the initial purchase term. Renewal rates are not guaranteed to match the original discounted price and will be charged at the then-current standard rate, unless another valid promotion is applied at the time of renewal.

3.6 Data Privacy

NETVEXA Ltd respects user privacy. We **do not log browsing activity**, but may collect connection metadata (timestamps and data throughput) for troubleshooting and compliance. For more details, please review our Privacy Policy.

4. No Warranties & Limited Liability

NETVEXA LOCAL is provided on an **"as-is" and "as-available"** basis. NETVEXA Ltd makes no guarantees regarding uptime, speed, or security. We are **not liable** for any damages arising from service use, including:

• Loss of data, revenue, or business due to service usage.
• Unauthorized access to your information or activity logs.
• Service downtime, interruptions, or performance issues.

5. Service Suspension & Termination

NETVEXA Ltd reserves the right to **suspend or terminate your access** to the Service without notice if:

• You violate these Terms & Conditions.
• Your activities pose a risk to NETVEXA Ltd or its users.
• We are required to do so by law or government authorities.

6. Changes to Terms

NETVEXA Ltd reserves the right to update these Terms at any time. Continued use of our services after changes means you accept the revised Terms.

7. Contact Us

If you have any questions, please contact us.