Terms and Conditions

Last updated: September 2025

0. Definitions

For the purposes of these Terms and Conditions and any other materials published by NETVEXA Ltd, including websites, apps, documentation, and marketing, any reference to LOCAL or GLOBAL corresponds to NETVEXA LOCAL and NETVEXA GLOBAL, the products and services offered by NETVEXA Ltd. These definitions apply wherever LOCAL or GLOBAL are mentioned.

1. Introduction

Welcome to NETVEXA Ltd ("Company") and our products NETVEXA LOCAL and NETVEXA GLOBAL ("Services"). By using our website, services, or products, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

Age Requirement: You must be at least 18 years old to access or use NETVEXA LOCAL and NETVEXA GLOBAL. In accordance with the Online Safety Act 2023 (UK), NETVEXA Ltd implements reasonable and proportionate age verification measures to ensure compliance with online safety standards and to prevent underage access to restricted services. NETVEXA Ltd may require you to provide valid proof of age or complete an approved verification process before granting access to our Services. Failure to provide satisfactory evidence of age, or any attempt to falsify verification information, may result in immediate suspension or termination of your account or subscription, without entitlement to a refund. By using our Services, you confirm that you meet this minimum age requirement and agree to comply with any verification procedures requested by NETVEXA Ltd to fulfil its obligations under the Online Safety Act 2023.

2. Company Terms (NETVEXA Ltd)

NETVEXA Ltd is a UK-registered company providing networking and cybersecurity solutions, including NETVEXA LOCAL and NETVEXA GLOBAL.

2.1 General Disclaimer

All information, materials, and content provided by NETVEXA Ltd, including on our websites, apps, documentation, marketing materials, or other publications, is for general informational purposes only. NETVEXA Ltd makes no guarantees as to the accuracy, completeness, or reliability of any content. You acknowledge that any reliance on such content is at your own risk, and NETVEXA Ltd shall not be liable for any errors, omissions, or inaccuracies, or for any outcomes resulting from use of this content.

2.2 Warranties & Returns

For physical products or services purchased through NETVEXA Ltd:

• Hardware may be covered by a manufacturer’s warranty (if applicable).
• Refunds for software or digital services (including NETVEXA LOCAL and NETVEXA GLOBAL subscriptions) are issued at our discretion.
• To request a refund or replacement, please contact our support team.

3. NETVEXA LOCAL & NETVEXA GLOBAL - Product-Specific Terms

3.1 Third-Party & Open-Source Software Disclaimer

NETVEXA LOCAL and NETVEXA GLOBAL may include or integrate third-party software, libraries, or services, as well as open-source software licensed under various open-source licenses. NETVEXA Ltd provides these integrations for convenience, functionality, and performance purposes only. While we strive to ensure reliability and security, NETVEXA Ltd does not guarantee the performance, availability, security, or suitability of any third-party or open-source components included in our solutions.

Users remain responsible for complying with the terms and licenses of all third-party or open-source software included in NETVEXA LOCAL and NETVEXA GLOBAL.

Limitation of Liability: NETVEXA Ltd shall not be liable for any issues, malfunctions, vulnerabilities, breaches, or damages arising directly or indirectly from the use of third-party or open-source software. This includes, but is not limited to, security vulnerabilities, data loss, interruptions, or unauthorized access caused by such components. Users acknowledge that using third-party or open-source elements carries inherent risks beyond the control of NETVEXA Ltd.

3.2 Acceptable Use Policy

By using NETVEXA LOCAL or NETVEXA GLOBAL, you agree not to:

• Engage in illegal activities of any kind, including but not limited to hacking, fraud, cyberattacks, identity theft, or unauthorized access to systems or networks.
• Distribute, promote, or facilitate the spread of malware, ransomware, spyware, viruses, spam, or other harmful content.
• Upload, download, share, or otherwise distribute child sexual abuse material (CSAM) or any form of abusive or exploitative content.
• Use peer-to-peer (P2P) file-sharing technologies, including BitTorrent or similar protocols, for unlawful purposes (such as piracy or copyright infringement).
• Send bulk unsolicited communications (spam) or engage in email harvesting.
• Violate intellectual property rights, copyright laws, or distribute unauthorized content.
• Use the service to bypass geo-restrictions where such action violates applicable laws or regulations.

Any misuse of our services will result in immediate termination, with no refunds, and may lead to legal action.

3.3 Fair Usage Policy

NETVEXA LOCAL and NETVEXA GLOBAL enforce a **Fair Usage Policy (FUP)** to ensure quality service for all users. We may **limit bandwidth, restrict access, or suspend service** if usage exceeds reasonable limits.

NETVEXA GLOBAL Traffic Limit: NETVEXA GLOBAL is capped at 29.95TB of data traffic per calendar month. Once this limit is reached, services will be automatically paused until the monthly traffic allowance is refreshed. Additional traffic capacity is not included unless specifically purchased under a separate agreement.

3.4 Service Availability

We strive to provide 99.9% uptime for NETVEXA LOCAL and NETVEXA GLOBAL, but we do not guarantee uninterrupted service. Scheduled maintenance and unforeseen outages may occur.

3.5 Subscription & Billing

By subscribing to NETVEXA LOCAL or NETVEXA GLOBAL, you agree to the payment terms presented at checkout. Subscription fees are billed in advance and are non-refundable unless otherwise stated in these Terms.

Discounts & Promotions: From time to time, NETVEXA Ltd may offer limited-time discounts, promotions, or special pricing. These offers are subject to change or cancellation at any time and may be restricted by eligibility criteria, such as new customers only or specific subscription durations. Discounted prices apply only for the duration specified and revert to standard pricing thereafter, unless stated otherwise.

Please note that discounted offers (e.g., a reduced rate for a 12-month subscription) apply only to the initial purchase term. Renewal rates are not guaranteed to match the original discounted price and will be charged at the then-current standard rate, unless another valid promotion is applied at the time of renewal.

3.5.1 Service Delivery

We aim to deliver NETVEXA GLOBAL services (including provision of your admin connection profile and activation of your subscription) within 24 hours of purchase. If there are further delays, we will contact you directly to provide an update.

3.5.2 Cooling-Off Period & Cancellation Rights

Under UK consumer law, you have the right to cancel your subscription within 14 days of purchase (the "Cooling-Off Period"). By placing an order, you acknowledge and agree that:

• Service delivery may begin before the expiry of the Cooling-Off Period.
• Once the Services have been delivered in full (for example, after we provide your admin connection profile and activate your subscription), you will lose your right to cancel under the Cooling-Off Period.
• If you cancel before Services are delivered, you are entitled to a full refund.
• If you cancel after Services have begun but before full delivery, NETVEXA Ltd may deduct a proportionate amount equivalent to 1 month of the subscription fee from the refund. For annual subscriptions, this deduction will be taken from the annual payment, and the remaining balance will be refunded.

3.6 Data Privacy

NETVEXA Ltd respects user privacy. We **do not monitor browsing activity**, but may collect connection metadata (timestamps and data throughput) for troubleshooting and compliance. For more details, please review our Privacy Policy.

3.7 Disclosure to Authorities

NETVEXA Ltd may be legally required to disclose certain information to law enforcement or regulatory authorities under applicable UK laws, including but not limited to the Investigatory Powers Act 2016, the Data Protection Act 2018, and the Regulation of Investigatory Powers Act 2000.

While we respect user privacy and do not monitor browsing activity, we may provide connection metadata or account information to competent authorities where required by law or pursuant to a valid legal request, warrant, or court order.

By using our Services, you acknowledge and agree that such disclosures may occur and are beyond the control of NETVEXA Ltd.

3.8 Connectivity Speeds & Performance

While NETVEXA Ltd strives to provide reliable and fast network connections through NETVEXA LOCAL and NETVEXA GLOBAL, we do not guarantee specific connectivity speeds or latency levels. Actual performance may vary due to factors outside our control, including but not limited to:

• Distance between your location and the server you are connecting to.
• Network congestion, high traffic periods, or internet service provider limitations.
• Routing inefficiencies, peering arrangements, or other infrastructure issues.
• Device performance, configuration, or software limitations.
• Environmental factors such as interference when using wireless networks.

By using our services, you acknowledge that NETVEXA Ltd is not responsible for reduced performance, high latency, or interruptions caused by these factors. NETVEXA Ltd does not provide refunds or compensation for variations in connectivity speeds or performance.

3.9 Administrator Responsibility (NETVEXA GLOBAL)

The Administrator is defined as the individual who signs up for and holds the NETVEXA GLOBAL hub account. As the Administrator, you are responsible for:

• Ensuring that all users you authorize to access your hub comply with these Terms and Conditions, including the Acceptable Use Policy and Fair Usage Policy.
• Monitoring usage to prevent misuse, illegal activity, or violations of these Terms by authorized users.
• Any consequences arising from violations committed by users you have authorized, including potential suspension or termination of hub access.

NETVEXA Ltd reserves the right to hold Administrators accountable for any misuse or violations that occur under their account, even if carried out by other users they authorized.

3.10 Access Control & Security Measures

NETVEXA Ltd reserves the right to block or restrict access to certain websites, IP addresses, or applications. Availability may vary, and a service that works at one time may not be accessible at a later time. These changes may occur without prior notice and will not result in refunds.

Additionally, NETVEXA Ltd actively blocks known malicious IP addresses from connecting to NETVEXA LOCAL and NETVEXA GLOBAL hubs to ensure the security and integrity of our network and services.

3.11 Device-to-Device Security Disclaimer

NETVEXA LOCAL and NETVEXA GLOBAL do not provide protection against device-to-device attacks or infections within the same hub. Admins are solely responsible for ensuring that only trusted devices are connected to a single hub. NETVEXA Ltd is not liable for any security issues, malware, or unauthorized access resulting from connections between devices under a single hub account. Proper endpoint security, including antivirus software and firewalls, should be maintained on all connected devices.

4. No Warranties & Limited Liability

NETVEXA LOCAL and NETVEXA GLOBAL are provided on an **"as-is" and "as-available"** basis. NETVEXA Ltd makes no guarantees regarding uptime, speed, or security. To the maximum extent permitted by law, NETVEXA Ltd shall not be liable for any damages arising from service use, including but not limited to:

• Loss, corruption, or unauthorized disclosure of data, regardless of cause.
• Loss of revenue, profits, or business opportunities.
• Unauthorized access to your information, accounts, or activity.
• Service downtime, interruptions, or performance issues.

You are solely responsible for backing up and safeguarding your own data. NETVEXA Ltd does not guarantee data recovery in the event of service interruption, hardware failure, misuse, or account termination.

5. Service Suspension & Termination

NETVEXA Ltd reserves the right to **suspend or terminate your access** to the Services without notice if:

• You violate these Terms & Conditions.
• Your activities pose a risk to NETVEXA Ltd or its users.
• You engage in misuse, illegal activity, or breach of our Acceptable Use Policy.
• We are required to do so by law or government authorities.

Termination due to misuse or violations will not entitle you to a refund, and NETVEXA Ltd reserves the right to pursue legal action.

Service Pauses: In cases where NETVEXA GLOBAL traffic limits (29.95TB/month) are exceeded, services will be paused until the monthly limit is refreshed. Such pauses are not considered a breach or termination of service, and no compensation or refund will be provided for downtime caused by exceeding traffic caps.

6. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Changes to Terms

NETVEXA Ltd reserves the right to update these Terms at any time. Continued use of our services after changes means you accept the revised Terms.

8. Contact Us

If you have any questions, please contact us.