Privacy Policy

Last Updated: September 2025

1. Introduction

Welcome to NETVEXA Ltd ("Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, products, and services, including NETVEXA LOCAL and NETVEXA GLOBAL ("Services").

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

2.1 Connection Metadata

We do not monitor user browsing activity. However, we may collect limited connection metadata (e.g., timestamps, data throughput, and public IP addresses) solely for:

• Authentication and security purposes.
• Fair Usage Policy enforcement, including the NETVEXA GLOBAL traffic cap (29.95TB/month).
• Troubleshooting and service stability.

2.2 Payment Information

We do not store or process payment details directly. All transactions are securely handled by GoCardless.

3. How We Use Your Information

We collect and use information for the following purposes:

• To authenticate and authorize access to our services.
• To enforce service limits and prevent abuse.
• To ensure security and prevent fraudulent access.
• To process payments and manage subscriptions via GoCardless.
• To comply with UK laws and regulations where required.

4. Payment Processing with GoCardless

We use GoCardless to handle both one-off and recurring subscription payments. GoCardless securely processes all transactions, and we do not store or have access to sensitive payment details.

For more information, please refer to GoCardless' Privacy Policy.

5. Data Protection & Security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, and secure storage. However, we cannot guarantee absolute security due to the nature of the internet.

You are responsible for safeguarding your login credentials and any access to our services.

6. Data Sharing & Legal Compliance

We never sell, rent, or trade user data to third parties. We only share data in the following cases:

• Service Providers – We may use trusted third-party vendors for hosting and analytics, under strict data protection terms.
• Legal Compliance – NETVEXA Ltd may be legally required to disclose certain information to UK government authorities, regulators, or law enforcement under applicable legislation, including the Investigatory Powers Act 2016, the Data Protection Act 2018, and the Regulation of Investigatory Powers Act 2000.
• Business Transfers – In the event of a merger, acquisition, or sale, user data may be transferred as part of business assets.

7. Cookies & Tracking Technologies

We use cookies to enhance your experience and track usage analytics. You can manage cookie preferences through your browser settings.

8. Your Rights & Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications at any time.

For any data-related requests, please use our contact page.

9. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, data is securely deleted.

10. Liability Disclaimer

NETVEXA Ltd provides its services "as is" and without warranties. While we take reasonable precautions to protect user data, we cannot be held liable for any:

• Data breaches or unauthorized access.
• Loss, corruption, or disclosure of data.
• Service downtime or interruptions affecting data availability.

Users remain responsible for backing up their own data. NETVEXA Ltd does not guarantee recovery in the event of hardware failure, misuse, or account termination.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be notified via email or our website. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please use our contact page.