Privacy Policy

Last Updated: March 2025

1. Introduction

Welcome to NETVEXA Ltd ("Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, products, and services, including NETVEXA LOCAL ("Service").

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

2.1 Public IP Address Collection

We only collect public IP addresses from home internet connections when accessing our services. This is used solely for authentication, security, and service functionality.

We do not collect browsing history or device information used to access the service.

2.2 Payment Information

We do not store or process payment details directly. All transactions are securely handled by GoCardless.

3. How We Use Your Information

We collect information for the following purposes:

• To authenticate and authorize access to our services.
• To ensure security and prevent fraudulent access.
• To process payments and manage subscriptions via GoCardless.

4. Payment Processing with GoCardless

We use GoCardless to handle both one-off and recurring subscription payments. GoCardless securely processes all transactions, and we do not store or have access to sensitive payment details.

GoCardless adheres to the highest security standards and complies with applicable financial regulations. For more information, please refer to GoCardless' Privacy Policy.

5. Data Protection & Security

We implement industry-standard security measures to protect your personal information. This includes encryption, access controls, and secure storage. However, we cannot guarantee absolute security due to the nature of the internet.

You are responsible for safeguarding your login credentials and any access to our services.

6. Data Sharing & Third-Party Services

We never sell, rent, or trade user data to third parties. We only share data in the following cases:

• Service Providers – We may use third-party vendors for hosting and analytics, ensuring they comply with strict data protection policies.
• Legal Compliance – If required by law, we may disclose data to government authorities or law enforcement.
• Business Transfers – In the event of a merger, acquisition, or sale, user data may be transferred as part of business assets.

7. Cookies & Tracking Technologies

We use cookies to enhance your experience and track usage analytics. You can manage cookie preferences through your browser settings.

8. Your Rights & Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing emails (unsubscribe links are included in all communications).

For any data-related requests, please use our contact page.

9. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, data is securely deleted.

10. Liability Disclaimer

NETVEXA Ltd provides its services "as is" and without warranties. While we take all reasonable precautions to protect user data, we cannot be held liable for any:

• Data breaches.
• Unauthorized access.
• Loss of data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be notified via email or our website. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please use our contact page.